Version: 2.0 Effective Date: 1 March 2026 Last Updated: 19 March 2026 Entity: Clean Health Holdings Pty Ltd (ABN 14 366 121 233)
These Website Terms and Conditions (“Terms”) govern your access to and use of all websites operated by Clean Health Holdings Pty Ltd (“Clean Health Group,” “we,” “us,” or “our”), including but not limited to:
and any associated subdomains, landing pages, or microsites (collectively, the “Websites”).
By accessing or using any of the Websites, you agree to be bound by these Terms. If you do not agree, you must not access or use the Websites. We recommend that you save or print a copy of these Terms for your records.
Clean Health Group comprises several entities that deliver education, training, and related services in Australia. These include:
Australian Institute of Fitness (AIF), a Registered Training Organisation (RTO ID: 121508), which delivers nationally recognised fitness, nutrition, and massage qualifications and non-accredited short courses.
Vast Fitness Academy (VFA), a Registered Training Organisation (RTO ID: 41564), which delivers nationally recognised fitness and nutrition qualifications and non-accredited short courses.
Clean Health, which delivers non-accredited digital courses, live events, coaching programs, and related services. Clean Health also acts as a reseller and marketing agent for accredited qualifications delivered by AIF and VFA. Where you purchase an accredited qualification through a Clean Health branded website or channel, your Enrolment Agreement will be with the relevant RTO (AIF or VFA) as the delivering organisation, and the applicable Schedule (Schedule A or Schedule B) will govern your enrolment.
These Terms apply to all Websites across the group. Where you enrol in a course or purchase a product, additional terms may apply depending on the type of product, as described in Sections 10, 11, and 12 of these Terms.
Your relationship with the Clean Health Group may be governed by multiple documents. Where there is a conflict between documents, the following order of priority applies (highest to lowest):
Your Enrolment Agreement (for accredited courses) or Purchase Confirmation (for non-accredited products).
The relevant Student Handbook (AIF Student Handbook, VFA Student Handbook, or Clean Health Student Handbook).
These Website Terms and Conditions.
If a provision in a lower-priority document provides you with a right or benefit not addressed in a higher-priority document, that provision will apply to the extent it is not inconsistent with the higher-priority document.
In these Terms, unless the context requires otherwise:
“Accredited Course” means a nationally recognised qualification on the Australian Qualifications Framework, delivered by AIF or VFA as a Registered Training Organisation, including Certificate III, Certificate IV, and Diploma-level qualifications.
“ACL” means the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Business Day” means a day that is not a Saturday, Sunday, or public holiday in Queensland, Australia.
“Cooling Off Period” means the period of 10 Business Days commencing from the date and time at which payment is received and a timestamped payment confirmation is issued to the Student, during which the Student may cancel their enrolment and receive a refund in accordance with these Terms.
“Enrolment Agreement” means the agreement between the Student and the relevant RTO (AIF or VFA) that is executed at the point of enrolment in an Accredited Course.
“Non-Accredited Product” means any digital course, online program, live event, coaching program, certification, or other product or service offered by the Clean Health Group that is not an Accredited Course. Non-Accredited Products may be sold by Clean Health, AIF, or VFA.
“Packaged Program” means a program that is marketed and sold as a single product but contains two or more Accredited Courses or a combination of Accredited Courses and Non-Accredited Products. Examples include the AIF Master Personal Trainer Online Program, the VFA Complete Personal Trainer, the VFA Fast Track Personal Trainer, and the VFA Ultimate Fast Track Personal Trainer.
“RTO” means a Registered Training Organisation registered with the Australian Skills Quality Authority (ASQA) under the National Vocational Education and Training Regulator Act 2011 (Cth).
“Student” means any individual who enrols in an Accredited Course or purchases a Non-Accredited Product from the Clean Health Group.
“Student Handbook” means the AIF Student Handbook, VFA Student Handbook, or Clean Health Student Handbook, as applicable to the Student’s enrolment or purchase.
We may update these Terms from time to time. The current version will always be available on our Websites with the version number and effective date displayed at the top of the document.
Where we make a material change to these Terms that affects your existing enrolment or purchase, we will provide you with at least 30 days’ written notice (by email to the address associated with your account) before the change takes effect.
A material change to these Terms will not reduce your rights below the level that applied at the time of your enrolment or purchase, unless you consent to the change or the change is required by law or regulation.
For website-use provisions (Sections 1 through 9), your continued use of the Websites after the updated Terms are published constitutes your acceptance of the updated Terms. For enrolment and purchase provisions (Sections 10 through 12), updated Terms will apply to new enrolments and purchases made after the effective date, and to existing enrolments and purchases only in accordance with Section 3.3.
All content on the Websites, including text, graphics, logos, images, audio, video, software, course materials, and compilations of data (“Content”), is the property of Clean Health Holdings Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Websites and Content for your personal, non-commercial purposes. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any Content without our prior written consent.
You must not copy, reproduce, republish, upload, post, transmit, distribute, or otherwise make available any Content to any third party, except as expressly permitted by these Terms or with our prior written consent. You must not use any Content for commercial purposes without a separate written licence agreement.
“Clean Health,” “Australian Institute of Fitness,” “AIF,” “Vast Fitness Academy,” “VFA,” “Master Trainer,” “Complete Personal Trainer,” and associated logos are trademarks of Clean Health Holdings Pty Ltd. You must not use these trademarks without our prior written consent.
Your use of the Websites is also governed by our Privacy Policy, which is available at cleanhealth.edu.au/privacy-policy. The Privacy Policy explains how we collect, use, store, and disclose your personal information. Your personal information may be shared with other entities within the Clean Health Group of companies and with third-party organisations operating in the fitness, health, and education industries (“Industry Partners”) for purposes directly related to your enrolment, training, employment outcomes, and the improvement of our services. Industry Partners are organisations whose products and services are relevant to your training and career outcomes in the fitness and health sector. We will only share your personal information with Industry Partners to the extent necessary for those purposes and in accordance with the Australian Privacy Principles. Further details of the types of organisations with whom we share personal information are set out in our Privacy Policy.
The Websites use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and deliver targeted advertising. By using the Websites, you consent to our use of cookies in accordance with our Privacy Policy. You may disable cookies in your browser settings, but this may affect the functionality of the Websites.
Where you provide your contact details through the Websites (including through enquiry forms, lead magnets, or account registration), we may send you marketing communications about our products, services, and events. Where required by law, we will obtain your express consent before sending you marketing communications. You may withdraw your consent and opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us at [email protected]. Opting out of marketing communications will not affect your access to any product or service you have purchased.
Certain features of the Websites, including course enrolment and access to learning platforms, require you to create an account. You must provide accurate and complete information when creating your account and keep your account details up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.
We may suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or if your account has been inactive for a period of 12 months or more. We will provide you with reasonable notice before terminating your account, except where immediate termination is necessary to protect the safety or security of the Websites or other users.
When using the Websites, you must not:
Use the Websites for any unlawful purpose or in violation of any applicable law or regulation.
Interfere with or disrupt the operation of the Websites, including by introducing viruses, malware, or other harmful code.
Attempt to gain unauthorised access to any part of the Websites, other user accounts, or any systems or networks connected to the Websites.
Use any automated means (including bots, scrapers, or crawlers) to access or collect data from the Websites without our prior written consent.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Upload, post, or transmit any content that is defamatory, obscene, offensive, threatening, or that infringes the intellectual property rights of any third party.
Use the Websites to send unsolicited commercial communications (spam).
If you breach any of these acceptable use provisions, we may, at our discretion, suspend or terminate your access to the Websites, remove any content you have posted, and take any other action we consider appropriate, including reporting the breach to relevant authorities.
To the maximum extent permitted by law, we exclude all implied warranties, representations, and conditions relating to the Websites and Content, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, the Clean Health Group’s total liability to you for any claim arising out of or in connection with these Terms or your use of the Websites is limited to the amount you have paid to us in the 12 months preceding the claim.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or your use of the Websites.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement. If the ACL or any other applicable law implies a condition, warranty, or guarantee into these Terms that cannot be excluded, our liability for breach of that condition, warranty, or guarantee is limited, to the maximum extent permitted by law, to the re-supply of the relevant services or the payment of the cost of having the services re-supplied.
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.
These Terms, together with the Privacy Policy, any applicable Enrolment Agreement, Student Handbook, and Purchase Confirmation, constitute the entire agreement between you and the Clean Health Group in relation to your use of the Websites and any enrolment or purchase made through the Websites.
A failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any entity within the Clean Health Group or to a successor entity in connection with a merger, acquisition, or sale of assets.
For questions about these Terms, please contact us at:
Clean Health Holdings Pty Ltd Address: Level 2, 14 Edgewater Ct, Robina QLD 4226 Email: [email protected] Phone: 1300 669 669
Certain third-party websites that are not owned or operated by the Clean Health Group (“Partner Websites”) may feature our products and services and provide links that direct you to our Websites to complete a purchase. Partner Websites currently include, but are not limited to:
physiquecoachingacademy.com
biolayne.com
hattieboydle.com.au
strengthsystem.com
These Partner Websites are independent of the Clean Health Group. We do not control, endorse, or accept responsibility for the content, representations, accuracy, or conduct of any Partner Website. No transaction, payment, or product delivery is facilitated through any Partner Website — all purchases are completed exclusively through our own Websites, and these Terms apply from the point at which you access a Clean Health Group Website, regardless of how you arrived there.
You should not rely on any representation made on a Partner Website that is inconsistent with the information published on our own Websites. If there is any inconsistency between a representation made on a Partner Website and these Terms or the information on our Websites, the information on our Websites prevails.
We are not liable for any loss or damage arising from your use of, or reliance on, any content or representation on a Partner Website.
(a) Notification of Dispute. If a dispute arises between you and the Clean Health Group in connection with these Terms, your use of the Websites, or any enrolment or purchase made through the Websites (“Dispute”), either party may notify the other in writing, setting out the nature of the Dispute and the outcome sought (“Dispute Notice”).
(b) Good Faith Negotiation. Within 10 Business Days of a Dispute Notice being received, the parties must attempt to resolve the Dispute by good faith negotiation between representatives of each party who have the authority to settle the Dispute.
(c) Mediation. If the Dispute is not resolved within 20 Business Days of the Dispute Notice being received (or such longer period as the parties agree in writing), either party may refer the Dispute to mediation administered by the Resolution Institute (or such other mediation body as the parties agree). The costs of mediation will be shared equally between the parties unless the mediator determines otherwise. The parties agree to participate in mediation in good faith before commencing any court proceedings.
(d) Litigation. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect that party’s rights pending resolution of the Dispute. Subject to clause (c), any Dispute that is not resolved by mediation may be referred to the courts of Queensland in accordance with clause 9.1.
(e) Consumer Rights Preserved. Nothing in this clause limits your right to lodge a complaint with a relevant regulatory body, including the Australian Competition and Consumer Commission (ACCC), your state or territory Fair Trading office, the National Training Complaints Hotline, or the Australian Skills Quality Authority (ASQA), at any time.
This Schedule applies to you if you enrol in an Accredited Course delivered by the Australian Institute of Fitness (AIF), RTO ID: 121508. This includes courses purchased through any Clean Health Group website.
When you enrol in an Accredited Course delivered by AIF, your Enrolment Agreement is with the Australian Institute of Fitness. AIF is the Registered Training Organisation responsible for the delivery, assessment, and issuance of your qualification. These Website Terms and Conditions apply in addition to your Enrolment Agreement and the AIF Student Handbook, subject to the document priority set out in Section 1.4.
AIF delivers the following nationally recognised qualifications:
SIS30321 Certificate III in Fitness
SIS40221 Certificate IV in Fitness
11046NAT Certificate IV in Nutrition (delivered by VFA owned and operated by the Clean Health Group, see Section 10.9)
HLT52021 Diploma of Remedial Massage
AIF also offers the following Packaged Program:
Master Personal Trainer Online Program: SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness
The specific courses available and their scope of delivery may change from time to time. The courses currently delivered by AIF are listed on fitness.edu.au.
You have a Cooling Off Period of 10 Business Days from the date you sign your Enrolment Agreement. During the Cooling Off Period, you may cancel your enrolment by providing written notice to AIF at [email protected]. If you cancel during the Cooling Off Period, you will receive a full refund of all fees paid, less a non-refundable administration fee of $300.
If you withdraw from your Accredited Course after the Cooling Off Period has expired, you will be liable for the full course fee. No refund will be provided for withdrawal after the Cooling Off Period, except where required by the ACL, where required by the terms of a government funding program (see Section 10.7), or in circumstances of genuine hardship as determined by AIF at its discretion.
Where you enrol in a Packaged Program (such as the Master Personal Trainer Online Program), the following applies:
The Packaged Program is a single enrolment with a single fee, regardless of the number of component qualifications or courses included in the program.
Your financial liability for the full Packaged Program fee attaches at the point of enrolment, not at the commencement of each component qualification or course.
The Cooling Off Period applies to the Packaged Program as a whole. You do not have a separate Cooling Off Period for each component qualification or course.
If you complete one component qualification but withdraw from the Packaged Program before completing all components, no partial refund will be provided. You may be eligible for a credit or re-enrolment pathway at AIF’s discretion.
Each component qualification within a Packaged Program has its own enrolment period and completion requirements, as set out in the AIF Student Handbook.
In accordance with the Standards for Registered Training Organisations, AIF will not require a Student to pay more than $1,500 in prepaid fees before the Student commences the course, and will not require any subsequent prepaid fee payment of more than $1,500 unless the Student has been provided with the training and assessment services for the previous payment period.
Certain AIF courses may be eligible for government-subsidised training under the following programs. Where you are enrolled as a funded student, additional terms and conditions specific to the relevant funding program apply as set out in the AIF Student Handbook and the applicable government policy:
VET Student Loans (Commonwealth). HLT52021 Diploma of Remedial Massage may be approved for VET Student Loans under the VET Student Loans Act 2016 (Cth). If you are accessing a VET Student Loan, the VET Student Loans legislation prevails over these Terms and the AIF Student Handbook to the extent of any inconsistency. Details of census dates, withdrawal rights, and HELP balance re-crediting are set out in the AIF Student Handbook.
NSW Smart and Skilled Program (DET). SIS30321 Certificate III in Fitness, SIS40221 Certificate IV in Fitness, and HLT52021 Diploma of Remedial Massage may be eligible for subsidised training under the NSW Smart and Skilled program. If you are enrolled as a Smart and Skilled funded student, the NSW Smart and Skilled Fee Administration Policy applies. Details of the withdrawal without penalty cut-off date and fee refund arrangements are set out in the AIF Student Handbook.
WA Jobs and Skills Program (DTWD). HLT52021 Diploma of Remedial Massage may be eligible for subsidised training under the Jobs and Skills WA program. If you are enrolled as a Jobs and Skills WA funded student, the DTWD VET Fees and Charges Policy applies. Details of census/withdrawal dates and fee refund arrangements are set out in the AIF Student Handbook.
Eligibility for government funding is determined by the relevant government authority and is subject to change. AIF does not guarantee the availability or continuation of any funding program.
If you have a complaint about your Accredited Course or AIF’s services, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available in the AIF Student Handbook and on the AIF website. AIF is committed to resolving complaints fairly, efficiently, and within the timeframes set out in that policy. If you are not satisfied with the outcome, you may escalate your complaint to the National Training Complaints Hotline on 13 38 73 or to the Australian Skills Quality Authority (ASQA). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
Certain qualifications marketed or sold by AIF may be delivered by another RTO within the Clean Health Group. In particular, the 11046NAT Certificate IV in Nutrition is delivered by Vast Fitness Academy (RTO ID: 41564). Where a qualification is delivered by a different RTO, your Enrolment Agreement will be with the delivering RTO, and the delivering RTO’s Student Handbook and Terms and Conditions will apply to your enrolment. AIF will inform you of the delivering RTO before you execute your Enrolment Agreement.
This Schedule applies to you if you enrol in an Accredited Course delivered by Vast Fitness Academy (VFA), RTO ID: 41564. This includes courses purchased through any Clean Health Group website.
When you enrol in an Accredited Course delivered by VFA, your Enrolment Agreement is with Vast Fitness Academy. VFA is the Registered Training Organisation responsible for the delivery, assessment, and issuance of your qualification. These Website Terms and Conditions apply in addition to your Enrolment Agreement and the VFA Student Handbook, subject to the document priority set out in Section 1.4.
VFA delivers the following nationally recognised qualifications:
SIS30321 Certificate III in Fitness
SIS40221 Certificate IV in Fitness
11046NAT Certificate IV in Nutrition
VFA also offers the following Packaged Programs:
Complete Personal Trainer (CPT): SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness
Fast Track Personal Trainer: Prerequisite units from SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness
Ultimate Fast Track Personal Trainer: Prerequisite units from SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness + 11046NAT Certificate IV in Nutrition
The specific courses available and their scope of delivery may change from time to time. The courses currently delivered by VFA are listed on vastfitnessacademy.edu.au.
You have a Cooling Off Period of 10 Business Days from the date you sign your Enrolment Agreement. During the Cooling Off Period, you may cancel your enrolment by providing written notice to VFA at [email protected]. If you cancel during the Cooling Off Period, you will receive a full refund of all fees paid, less a non-refundable administration fee of $300.
If you withdraw from your Accredited Course after the Cooling Off Period has expired, you will be liable for the full course fee. No refund will be provided for withdrawal after the Cooling Off Period, except where required by the ACL, where required by the terms of a government funding program (see Section 11.7), or in circumstances of genuine hardship as determined by VFA at its discretion.
Where you enrol in a Packaged Program (such as the Complete Personal Trainer, Fast Track Personal Trainer, or Ultimate Fast Track Personal Trainer), the following applies:
The Packaged Program is a single enrolment with a single fee, regardless of the number of component qualifications or courses included in the program.
Your financial liability for the full Packaged Program fee attaches at the point of enrolment, not at the commencement of each component qualification or course.
The Cooling Off Period applies to the Packaged Program as a whole. You do not have a separate Cooling Off Period for each component qualification or course.
If you complete one component qualification but withdraw from the Packaged Program before completing all components, no partial refund will be provided. You may be eligible for a credit or re-enrolment pathway at VFA’s discretion.
Each component qualification within a Packaged Program has its own enrolment period and completion requirements, as set out in the VFA Student Handbook.
In accordance with the Standards for Registered Training Organisations, VFA will not require a Student to pay more than $1,500 in prepaid fees before the Student commences the course, and will not require any subsequent prepaid fee payment of more than $1,500 unless the Student has been provided with the training and assessment services for the previous payment period.
Certain VFA courses may be eligible for government-subsidised training under the following programs. Where you are enrolled as a funded student, additional terms and conditions specific to the relevant funding program apply as set out in the VFA Student Handbook and the applicable government policy:
QLD Skills Assure Supplier Program (DTET). SIS30321 Certificate III in Fitness may be eligible for subsidised training under the Queensland Skills Assure Supplier program. If you are enrolled as a Skills Assure funded student, you will be required to pay a co-contribution fee in accordance with the current DTET funding policy. Details of co-contribution fees, exemptions, and refund arrangements are set out in the VFA Student Handbook.
Eligibility for government funding is determined by the relevant government authority and is subject to change. VFA does not guarantee the availability or continuation of any funding program.
If you have a complaint about your Accredited Course or VFA’s services, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available in the VFA Student Handbook and on the VFA website. VFA is committed to resolving complaints fairly, efficiently, and within the timeframes set out in that policy. If you are not satisfied with the outcome, you may escalate your complaint to the National Training Complaints Hotline on 13 38 73 or to the Australian Skills Quality Authority (ASQA). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
Certain qualifications delivered by VFA may be marketed or sold by AIF or Clean Health. In particular, the 11046NAT Certificate IV in Nutrition may be marketed by AIF. Regardless of the marketing or sales channel, your Enrolment Agreement is with VFA and VFA’s Student Handbook and Terms and Conditions apply to your enrolment.
This Schedule applies to you if you purchase a Non-Accredited Product from any Clean Health Group brand (Clean Health, AIF, or VFA). Non-Accredited Products include digital courses, online programs, live events, coaching programs, certifications, and other products or services that do not lead to a nationally recognised qualification.
When you purchase a Non-Accredited Product, your contract is with Clean Health Holdings Pty Ltd, regardless of which brand website you purchase through. Your Purchase Confirmation and these Terms together form your agreement with us.
Many of our Non-Accredited Products are digital products that provide you with immediate access to content upon payment. By completing your purchase of a digital product, you:
Acknowledge that the digital product will be made available to you immediately upon payment.
Consent to the immediate supply of the digital product.
Acknowledge that, by consenting to immediate supply, you lose your right to cancel the purchase on a change-of-mind basis once access to the digital product has been provided.
This acknowledgment and consent will be presented to you at the point of purchase, and you will be required to confirm your acceptance before completing payment.
Change of mind. Where you have consented to immediate supply of a digital product in accordance with Section 12.2, no refund will be provided for a change of mind. Where a Non-Accredited Product does not involve immediate digital access (for example, a live event scheduled for a future date), you may request a cancellation by contacting us in writing at [email protected] within 10 Business Days of purchase. If your cancellation request is received before access to any content or services has been provided, you will receive a full refund less a $100 administration fee.
Statutory remedies. Nothing in these Terms excludes or limits your rights under the ACL. If a Non-Accredited Product does not match its description, is not fit for its intended purpose, or was sold to you on the basis of misleading representations, you are entitled to a remedy under the ACL, which may include a refund, replacement, or repair. These statutory rights apply regardless of any other provision in these Terms.
Goodwill credits. At our discretion, we may offer you a credit towards a future purchase if you are dissatisfied with a Non-Accredited Product but are not entitled to a refund under the ACL or this Section 12.3. Any goodwill credit is offered as a customer service measure and does not create a contractual entitlement to credits in future transactions.
For Non-Accredited Products that involve live events, workshops, or in-person services:
If we cancel or materially change the event (including a change of date, venue, or key presenter that materially affects the value of the event to you), you are entitled to a full refund of the event fee.
If you are unable to attend a live event due to circumstances beyond your control, you may request a transfer to a future event (subject to availability) or a credit towards a future purchase. No refund will be provided for non-attendance unless required by the ACL.
Where a Non-Accredited Product is purchased on a payment plan administered through Stripe or PayPal, you remain liable for the full purchase price regardless of whether you continue to access or use the product. Failure to make payments in accordance with the payment plan may result in the suspension of your access to the product and referral of the outstanding balance to a debt recovery agent.
If you have a complaint about a Non-Accredited Product, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available on the Clean Health website. If you are not satisfied with the outcome, you may contact your state or territory Fair Trading office or the Australian Competition and Consumer Commission (ACCC). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
Where Clean Health acts as a reseller or marketing agent for an Accredited Course delivered by AIF or VFA, the following applies:
(a) Your Enrolment Agreement for the Accredited Course will be with the relevant RTO (AIF or VFA), not with Clean Health Holdings Pty Ltd. Clean Health’s role is limited to marketing, sales facilitation, and initial payment processing on behalf of the relevant RTO.
(b) The terms governing your enrolment, including your rights in relation to refunds, cooling-off, complaints, and assessment, are set out in Schedule A (for AIF courses) or Schedule B (for VFA courses), as applicable, and in the relevant Student Handbook.
(c) You will be informed of the identity of the delivering RTO and provided with the relevant Enrolment Agreement before you are required to execute any enrolment documentation.
(d) Schedule C (Non-Accredited Products) does not apply to Accredited Courses sold through Clean Health as reseller. This clause 12.7 is included in Schedule C for ease of reference only.
End of Terms
Clean Health Holdings Pty Ltd ABN: 14 366 121 233 Level 2, 14 Edgewater Ct, Robina QLD 4226
