Last Updated December 2025
These Terms and Conditions (Terms) govern your use of our Websites and online services (collectively, the Website) operated by Clean Health Holdings Pty Ltd (ACN 610 779 523), and any related entity within the Clean Health Group.
These Terms also apply when accessing any associated websites operated by or on behalf of Clean Health, including:
Definitions
“Registered Training Organisation” or “RTO” means a training organisation registered on the National Register (training.gov.au) authorised to deliver nationally recognised training in Australia.
“Australian Institute of Fitness” or “AIF” means Australian Institute of Fitness Pty Ltd, RTO ID 121508.
“Vast Training Academy” or “Vast” means Vast Training Academy Pty Ltd, RTO ID 41564.
“Accredited Course” means a nationally recognised qualification or unit of competency delivered in Australia by AIF or Vast under their respective RTO registrations, including the qualifications set out in clause [Accredited Courses offered], as updated from time to time.
“Non Accredited Course” means any course, program, workshop or other learning product offered by Clean Health Group that is not a nationally recognised qualification or unit of competency and does not form part of the scope of registration of AIF or Vast.
“Clean Health Group” means Clean Health Group Pty Ltd and its related bodies corporate that provide marketing, enrolment, administration and website services in respect of Accredited Courses and Non-Accredited Courses.
When accessing or using the Website, you enter into a binding agreement with Clean Health Holdings Pty Ltd, its subsidiaries, successors, assigns, and related bodies corporate (Clean Health Group).
For that reason, these Terms are important, and you should ensure that you read them carefully and contact us with any questions before you use the Website and purchase any digital products from us. You can contact us via our Website for further information should you require it.
By using the Website, you acknowledge and agree that you have had sufficient chance to read and understand these Terms, and you agree to be bound by them. If you do not agree to the Terms, you must not use the Website.
These Terms of Use may be modified on an ongoing basis, and you should regularly review them, acknowledging that your continued use of the Website constitutes your Agreement to any modified Terms.
1.1 We grant you a non-exclusive, revocable, worldwide, non-transferable licence to access and use the Website in accordance with these Terms.
1.2 You may access and use the Website for your personal, non-commercial use, including any incidental copying that occurs as part of that use.
1.3 You must not add, upload, post, or transmit any content to the Website that:
1.4 The Website may contain links to other websites or content created by third parties. These links are provided for your convenience only. We do not endorse, approve, or make any representations regarding third-party websites or their content, and we are not responsible for any content, products, or services provided on third-party websites.
1.5 You acknowledge and agree that:
2.1 Nothing in these Terms transfers any intellectual property rights to you. All intellectual property rights in the Website and in any products, services, programs, or digital materials supplied by Clean Health remain owned by Clean Health IP Holdings Pty Ltd or are licensed to the Clean Health Group.
2.2 As between you and us, we (or our licensors) own all intellectual property rights in:
2.3 You must not copy, reproduce, republish, upload, post, transmit, distribute, publicly display, commercially exploit, or otherwise use any part of the Clean Health IP without our prior written permission. Any unauthorised use may result in civil and/or criminal liability under Australian and international law.
2.4 If you upload, post or submit any content to the Website (“User Content”), you grant the Clean Health Group a perpetual, irrevocable, worldwide, royalty-free, transferable, and sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and communicate that content in any form and for any purpose related to our business.
2.5 You consent to any act or omission by us that would otherwise infringe your moral rights in the User Content. You must ensure that any third party who has moral rights in the User Content also consents to such acts or omissions.
2.6 The licence you grant under clause 2.4 survives termination of these Terms.
2.7 You represent and warrant that:
2.8 Any unauthorised use of the Website or any Clean Health IP may give rise to claims for damages, injunctive relief, and/or constitute a criminal offence under Australian or international law.
3.1 You represent and warrant that you have the legal capacity and authority to enter into and comply with these Terms.
3.2 To the maximum extent permitted by law, the Website, all digital products, and all information and services provided by Clean Health are made available on an “as is” and “as available” basis. We do not make any representations or warranties of any kind, express or implied.
3.3 Without limiting clause 3.2, we do not warrant or guarantee that:
3.4 You acknowledge that:
3.5 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (ACL) that cannot be lawfully excluded.
4.1 To the maximum extent permitted by law, the Clean Health Group excludes all liability for any loss, damage, costs or expenses (including indirect, incidental, special, exemplary, or consequential loss, loss of data, loss of revenue, loss of business opportunities, or business interruption) arising from or in connection with your use of the Website, our digital products, services, or any linked third-party platforms.
4.2 We do not make any representations, warranties or guarantees regarding:
4.3 You acknowledge that Website content may include errors, inaccuracies, or outdated information. To the extent permitted by law, we expressly exclude liability for any such issues.
4.4 Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under the Australian Consumer Law (ACL). Where liability cannot be excluded, and to the extent permitted by law, our liability is limited to one of the following (at our election):
4.5 You accept all risks and responsibility for your use of the Website, our digital products, and any information or materials accessed through the Website. You are responsible for determining whether any products, services, programs, or information meet your specific requirements.
4.6 To the extent permitted by law, the Clean Health Group is not liable for any acts, omissions, errors, or failures by third-party service providers, payment processors, hosting providers, LMS platforms, CRM systems, or any other third-party technologies integrated with or accessed through the Website.
6.1 You agree to indemnify, defend, and hold harmless Clean Health Holdings Pty Ltd, its directors, officers, employees, contractors, agents, subsidiaries, successors, and assigns (Clean Health Group) from and against any claims, demands, actions, liabilities, losses, damages, costs or expenses (including reasonable legal costs) arising out of or relating to:
6.2 This indemnity is continuing and survives the termination of these Terms and your use of the Website.
7.1 Assignment and Transfer
We may assign, novate, transfer, sub-contract or otherwise deal with any of our rights or obligations under these Terms at any time and without requiring further consent from you, provided that such assignment or transfer does not materially reduce your rights under these Terms.
7.2
You must not assign, transfer, novate, or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.
7.3 Corporate Continuity
Any reference to “Clean Health” or “Clean Health Group” in these Terms includes any successor entity, related body corporate, acquirer, or any entity to which our rights or obligations are transferred.
Your agreement with us will continue uninterrupted despite any restructure, change of control, corporate merger, asset sale, or internal reorganisation within the Clean Health Group.
7.4 Severability
If any provision of these Terms is invalid, unlawful, void, or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue in full force and effect.
7.5 Further Assurances
Each party must, at its own expense, do all things reasonably necessary to give full effect to these Terms and any transactions or matters contemplated by them.
7.6 Governing Law
These Terms are governed by the laws of the State of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland.
8.1 Fees and Payment Obligations
You agree to pay the fees applicable to the product, live event, service, or subscription you purchase through the Website, whether paid upfront or via an approved payment plan.
8.2 Subscription Fees
Subscription Fees for the initial subscription term are payable on the date of purchase (Effective Date).
Subscription Fees for all subsequent billing periods will be automatically charged to your nominated payment method on the first day of each new billing period, unless cancelled in accordance with clause 8.10.
8.3 Taxes
All fees include applicable taxes unless stated otherwise.
8.4 Payment Method
You must provide a valid credit card or other approved payment method and authorise Clean Health Holdings Pty Ltd to automatically process payments as they fall due.
8.5 Automatic Billing Authorisation
By purchasing a subscription or payment plan, you authorise us to automatically charge your nominated payment method for all recurring fees for the duration of the subscription or payment plan.
8.6 Failed Payments
If a payment attempt fails, we will attempt to process the payment on up to three (3) further occasions within seven (7) days. If payment remains outstanding after this period:
8.7 Non-Payment and Debt Recovery
If your account remains unpaid for more than thirty (30) days, we may terminate your access and refer the outstanding amount to a debt collection agency or relevant service. You agree to be responsible for all reasonable recovery costs.
8.8 Requirement for Live Events
All fees for live events must be paid in full prior to the event. Failure to pay in full will result in access being refused.
8.9 Additional Payment Terms
Any additional payment terms must be expressly agreed in writing via invoice, billing agreement or other written document.
8.10 Cancellation of Subscriptions (SaaS)
Ongoing SaaS subscriptions may be cancelled by providing a minimum of one (1) month’s written notice following the trial period. Cancellation does not entitle you to a refund of any amounts already paid.
8.11 Termination
Upon termination of your subscription or access for any reason, all rights granted to you immediately cease, and you must stop using and accessing the relevant products, services, or live events.
9.1 General
Product, live event and service fees may vary depending on your location and applicable exchange rates. For fee information, please refer to the individual product or event page or contact our support team.
9.2 Outstanding Fees
We may withhold certificates, results, access to products, services or events where fees remain unpaid.
9.3 Refunds – General Rule
To the maximum extent permitted by the Australian Consumer Law (ACL), all purchases of digital products, live events, and services are non-refundable.
9.4 Credits
Notwithstanding clause 9.3, we may offer credits (not refunds) in the following circumstances:
9.5 Cancellations Outside the 7-Day Window
Cancellations after seven (7) days from purchase will not result in a refund or credit.
9.6 Course Enrolment Administration Fee
All course fees include a non-refundable administration fee of AUD $300. This fee is not refundable under any circumstances.
9.7 Changes to Events or Services
We may change details of a product, live event, or service, including dates, venues, presenters, or delivery formats, due to unforeseen circumstances. Such changes do not entitle you to a refund under any circumstances.
9.8 Acknowledgement of Terms
By confirming that you have read and understood these Terms prior to purchase, you acknowledge and accept the refund and credit rules set out in this section, subject always to your rights under the ACL.
