Terms & Conditions
CLEAN HEALTH GROUP
Website Terms and Conditions
Version: 2.0 Effective Date: 1 March 2026 Last Updated: 19 March 2026 Entity: Clean Health Holdings Pty Ltd (ABN 14 366 121 233)
1. Introduction and Scope
1.1 About These Terms
These Website Terms and Conditions (“Terms”) govern your access to and use of all websites operated by Clean Health Holdings Pty Ltd (“Clean Health Group,” “we,” “us,” or “our”), including but not limited to:
and any associated subdomains, landing pages, or microsites (collectively, the “Websites”).
1.2 Acceptance of Terms
By accessing or using any of the Websites, you agree to be bound by these Terms. If you do not agree, you must not access or use the Websites. We recommend that you save or print a copy of these Terms for your records.
1.3 The Clean Health Group
Clean Health Group comprises several entities that deliver education, training, and related services in Australia. These include:
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Australian Institute of Fitness (AIF), a Registered Training Organisation (RTO ID: 121508), which delivers nationally recognised fitness, nutrition, and massage qualifications and non-accredited short courses.
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Vast Fitness Academy (VFA), a Registered Training Organisation (RTO ID: 41564), which delivers nationally recognised fitness and nutrition qualifications and non-accredited short courses.
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Clean Health, which delivers non-accredited digital courses, live events, coaching programs, and related services. Clean Health also acts as a reseller and marketing agent for accredited qualifications delivered by AIF and VFA. Where you purchase an accredited qualification through a Clean Health branded website or channel, your Enrolment Agreement will be with the relevant RTO (AIF or VFA) as the delivering organisation, and the applicable Schedule (Schedule A or Schedule B) will govern your enrolment.
These Terms apply to all Websites across the group. Where you enrol in a course or purchase a product, additional terms may apply depending on the type of product, as described in Sections 10, 11, and 12 of these Terms.
1.4 Document Priority
Your relationship with the Clean Health Group may be governed by multiple documents. Where there is a conflict between documents, the following order of priority applies (highest to lowest):
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Your Enrolment Agreement (for accredited courses) or Purchase Confirmation (for non-accredited products).
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The relevant Student Handbook (AIF Student Handbook, VFA Student Handbook, or Clean Health Student Handbook).
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These Website Terms and Conditions.
If a provision in a lower-priority document provides you with a right or benefit not addressed in a higher-priority document, that provision will apply to the extent it is not inconsistent with the higher-priority document.
2. Definitions
In these Terms, unless the context requires otherwise:
“Accredited Course” means a nationally recognised qualification on the Australian Qualifications Framework, delivered by AIF or VFA as a Registered Training Organisation, including Certificate III, Certificate IV, and Diploma-level qualifications.
“ACL” means the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Business Day” means a day that is not a Saturday, Sunday, or public holiday in Queensland, Australia.
“Cooling Off Period” means the period of 10 Business Days from the date the Enrolment Agreement is executed, during which the Student may cancel their enrolment and receive a refund in accordance with these Terms.
“Enrolment Agreement” means the agreement between the Student and the relevant RTO (AIF or VFA) that is executed at the point of enrolment in an Accredited Course.
“Non-Accredited Product” means any digital course, online program, live event, coaching program, certification, or other product or service offered by the Clean Health Group that is not an Accredited Course. Non-Accredited Products may be sold by Clean Health, AIF, or VFA.
“Packaged Program” means a program that is marketed and sold as a single product but contains two or more Accredited Courses or a combination of Accredited Courses and Non-Accredited Products. Examples include the AIF Master Personal Trainer Online Program, the VFA Complete Personal Trainer, the VFA Fast Track Personal Trainer, and the VFA Ultimate Fast Track Personal Trainer.
“RTO” means a Registered Training Organisation registered with the Australian Skills Quality Authority (ASQA) under the National Vocational Education and Training Regulator Act 2011 (Cth).
“Student” means any individual who enrols in an Accredited Course or purchases a Non-Accredited Product from the Clean Health Group.
“Student Handbook” means the AIF Student Handbook, VFA Student Handbook, or Clean Health Student Handbook, as applicable to the Student’s enrolment or purchase.
3. Changes to These Terms
3.1 Right to Update
We may update these Terms from time to time. The current version will always be available on our Websites with the version number and effective date displayed at the top of the document.
3.2 Notice of Material Changes
Where we make a material change to these Terms that affects your existing enrolment or purchase, we will provide you with at least 30 days’ written notice (by email to the address associated with your account) before the change takes effect.
3.3 Protection of Existing Rights
A material change to these Terms will not reduce your rights below the level that applied at the time of your enrolment or purchase, unless you consent to the change or the change is required by law or regulation.
3.4 Acceptance of Updated Terms
For website-use provisions (Sections 1 through 9), your continued use of the Websites after the updated Terms are published constitutes your acceptance of the updated Terms. For enrolment and purchase provisions (Sections 10 through 12), updated Terms will apply to new enrolments and purchases made after the effective date, and to existing enrolments and purchases only in accordance with Section 3.3.
4. Intellectual Property
4.1 Ownership
All content on the Websites, including text, graphics, logos, images, audio, video, software, course materials, and compilations of data (“Content”), is the property of Clean Health Holdings Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.
4.2 Limited Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Websites and Content for your personal, non-commercial purposes. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any Content without our prior written consent.
4.3 Restrictions
You must not copy, reproduce, republish, upload, post, transmit, distribute, or otherwise make available any Content to any third party, except as expressly permitted by these Terms or with our prior written consent. You must not use any Content for commercial purposes without a separate written licence agreement.
4.4 Trademarks
“Clean Health,” “Australian Institute of Fitness,” “AIF,” “Vast Fitness Academy,” “VFA,” “Master Trainer,” “Complete Personal Trainer,” and associated logos are trademarks of Clean Health Holdings Pty Ltd. You must not use these trademarks without our prior written consent.
5. Privacy and Data Collection
5.1 Privacy Policy
Your use of the Websites is also governed by our Privacy Policy, which is available at www.cleanhealthgroup.com/privacy-policy. The Privacy Policy explains how we collect, use, store, and disclose your personal information. Your personal information may be shared with other entities within the Clean Health Group of companies and with third-party organisations operating in the fitness, health, and education industries (“Industry Partners”) for purposes directly related to your enrolment, training, employment outcomes, and the improvement of our services. Industry Partners are organisations whose products and services are relevant to your training and career outcomes in the fitness and health sector. We will only share your personal information with Industry Partners to the extent necessary for those purposes and in accordance with the Australian Privacy Principles. Further details of the types of organisations with whom we share personal information are set out in our Privacy Policy.
5.2 Cookies and Tracking
The Websites use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and deliver targeted advertising. By using the Websites, you consent to our use of cookies in accordance with our Privacy Policy. You may disable cookies in your browser settings, but this may affect the functionality of the Websites.
5.3 Marketing Communications
Where you provide your contact details through the Websites (including through enquiry forms, lead magnets, or account registration), we may send you marketing communications about our products, services, and events. Where required by law, we will obtain your express consent before sending you marketing communications. You may withdraw your consent and opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us at [email protected]. Opting out of marketing communications will not affect your access to any product or service you have purchased.
6. User Accounts
6.1 Account Registration
Certain features of the Websites, including course enrolment and access to learning platforms, require you to create an account. You must provide accurate and complete information when creating your account and keep your account details up to date.
6.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.
6.3 Account Suspension or Termination
We may suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or if your account has been inactive for a period of 12 months or more. We will provide you with reasonable notice before terminating your account, except where immediate termination is necessary to protect the safety or security of the Websites or other users.
7. Acceptable Use
7.1 Prohibited Conduct
When using the Websites, you must not:
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Use the Websites for any unlawful purpose or in violation of any applicable law or regulation.
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Interfere with or disrupt the operation of the Websites, including by introducing viruses, malware, or other harmful code.
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Attempt to gain unauthorised access to any part of the Websites, other user accounts, or any systems or networks connected to the Websites.
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Use any automated means (including bots, scrapers, or crawlers) to access or collect data from the Websites without our prior written consent.
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Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
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Upload, post, or transmit any content that is defamatory, obscene, offensive, threatening, or that infringes the intellectual property rights of any third party.
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Use the Websites to send unsolicited commercial communications (spam).
7.2 Consequences of Breach
If you breach any of these acceptable use provisions, we may, at our discretion, suspend or terminate your access to the Websites, remove any content you have posted, and take any other action we consider appropriate, including reporting the breach to relevant authorities.
8. Limitation of Liability
8.1 Exclusion of Implied Warranties
To the maximum extent permitted by law, we exclude all implied warranties, representations, and conditions relating to the Websites and Content, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
8.2 Limitation of Liability
To the maximum extent permitted by law, the Clean Health Group’s total liability to you for any claim arising out of or in connection with these Terms or your use of the Websites is limited to the amount you have paid to us in the 12 months preceding the claim.
8.3 Exclusion of Consequential Loss
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or your use of the Websites.
8.4 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement. If the ACL or any other applicable law implies a condition, warranty, or guarantee into these Terms that cannot be excluded, our liability for breach of that condition, warranty, or guarantee is limited, to the maximum extent permitted by law, to the re-supply of the relevant services or the payment of the cost of having the services re-supplied.
9. General Provisions
9.1 Governing Law
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.
9.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.
9.3 Entire Agreement
These Terms, together with the Privacy Policy, any applicable Enrolment Agreement, Student Handbook, and Purchase Confirmation, constitute the entire agreement between you and the Clean Health Group in relation to your use of the Websites and any enrolment or purchase made through the Websites.
9.4 Waiver
A failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
9.5 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any entity within the Clean Health Group or to a successor entity in connection with a merger, acquisition, or sale of assets.
9.6 Contact
For questions about these Terms, please contact us at:
Clean Health Holdings Pty Ltd Address: Level 2, 14 Edgewater Ct, Robina QLD 4226 Email: [email protected] Phone: 1300 669 669
9.7 Third-Party and Partner Websites
Certain third-party websites that are not owned or operated by the Clean Health Group (“Partner Websites”) may feature our products and services and provide links that direct you to our Websites to complete a purchase. Partner Websites currently include, but are not limited to:
These Partner Websites are independent of the Clean Health Group. We do not control, endorse, or accept responsibility for the content, representations, accuracy, or conduct of any Partner Website. No transaction, payment, or product delivery is facilitated through any Partner Website — all purchases are completed exclusively through our own Websites, and these Terms apply from the point at which you access a Clean Health Group Website, regardless of how you arrived there.
You should not rely on any representation made on a Partner Website that is inconsistent with the information published on our own Websites. If there is any inconsistency between a representation made on a Partner Website and these Terms or the information on our Websites, the information on our Websites prevails.
We are not liable for any loss or damage arising from your use of, or reliance on, any content or representation on a Partner Website.
9.8 Dispute Resolution
(a) Notification of Dispute. If a dispute arises between you and the Clean Health Group in connection with these Terms, your use of the Websites, or any enrolment or purchase made through the Websites (“Dispute”), either party may notify the other in writing, setting out the nature of the Dispute and the outcome sought (“Dispute Notice”).
(b) Good Faith Negotiation. Within 10 Business Days of a Dispute Notice being received, the parties must attempt to resolve the Dispute by good faith negotiation between representatives of each party who have the authority to settle the Dispute.
(c) Mediation. If the Dispute is not resolved within 20 Business Days of the Dispute Notice being received (or such longer period as the parties agree in writing), either party may refer the Dispute to mediation administered by the Resolution Institute (or such other mediation body as the parties agree). The costs of mediation will be shared equally between the parties unless the mediator determines otherwise. The parties agree to participate in mediation in good faith before commencing any court proceedings.
(d) Litigation. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect that party’s rights pending resolution of the Dispute. Subject to clause (c), any Dispute that is not resolved by mediation may be referred to the courts of Queensland in accordance with clause 9.1.
(e) Consumer Rights Preserved. Nothing in this clause limits your right to lodge a complaint with a relevant regulatory body, including the Australian Competition and Consumer Commission (ACCC), your state or territory Fair Trading office, the National Training Complaints Hotline, or the Australian Skills Quality Authority (ASQA), at any time.
10. Schedule A: Accredited Courses Delivered by AIF
This Schedule applies to you if you enrol in an Accredited Course delivered by the Australian Institute of Fitness (AIF), RTO ID: 121508. This includes courses purchased through any Clean Health Group website.
10.1 Contracting Entity
When you enrol in an Accredited Course delivered by AIF, your Enrolment Agreement is with the Australian Institute of Fitness. AIF is the Registered Training Organisation responsible for the delivery, assessment, and issuance of your qualification. These Website Terms and Conditions apply in addition to your Enrolment Agreement and the AIF Student Handbook, subject to the document priority set out in Section 1.4.
10.2 Courses Delivered by AIF
AIF delivers the following nationally recognised qualifications:
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SIS30321 Certificate III in Fitness
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SIS40221 Certificate IV in Fitness
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11046NAT Certificate IV in Nutrition (delivered by VFA owned and operated by the Clean Health Group, see Section 10.9)
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HLT52021 Diploma of Remedial Massage
AIF also offers the following Packaged Program:
The specific courses available and their scope of delivery may change from time to time. The courses currently delivered by AIF are listed on fitness.edu.au.
10.3 Cooling Off Period
You have a Cooling Off Period of 10 Business Days from the date you sign your Enrolment Agreement. During the Cooling Off Period, you may cancel your enrolment by providing written notice to AIF at [email protected]. If you cancel during the Cooling Off Period, you will receive a full refund of all fees paid, less a non-refundable administration fee of $300.
10.4 Withdrawal After the Cooling Off Period
If you withdraw from your Accredited Course after the Cooling Off Period has expired, you will be liable for the full course fee. No refund will be provided for withdrawal after the Cooling Off Period, except where required by the ACL, where required by the terms of a government funding program (see Section 10.7), or in circumstances of genuine hardship as determined by AIF at its discretion.
10.5 Packaged Programs
Where you enrol in a Packaged Program (such as the Master Personal Trainer Online Program), the following applies:
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The Packaged Program is a single enrolment with a single fee, regardless of the number of component qualifications or courses included in the program.
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Your financial liability for the full Packaged Program fee attaches at the point of enrolment, not at the commencement of each component qualification or course.
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The Cooling Off Period applies to the Packaged Program as a whole. You do not have a separate Cooling Off Period for each component qualification or course.
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If you complete one component qualification but withdraw from the Packaged Program before completing all components, no partial refund will be provided. You may be eligible for a credit or re-enrolment pathway at AIF’s discretion.
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Each component qualification within a Packaged Program has its own enrolment period and completion requirements, as set out in the AIF Student Handbook.
10.6 Fee Protection
In accordance with the Standards for Registered Training Organisations, AIF will not require a Student to pay more than $1,500 in prepaid fees before the Student commences the course, and will not require any subsequent prepaid fee payment of more than $1,500 unless the Student has been provided with the training and assessment services for the previous payment period.
10.7 Government Funding Programs
Certain AIF courses may be eligible for government-subsidised training under the following programs. Where you are enrolled as a funded student, additional terms and conditions specific to the relevant funding program apply as set out in the AIF Student Handbook and the applicable government policy:
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VET Student Loans (Commonwealth). HLT52021 Diploma of Remedial Massage may be approved for VET Student Loans under the VET Student Loans Act 2016 (Cth). If you are accessing a VET Student Loan, the VET Student Loans legislation prevails over these Terms and the AIF Student Handbook to the extent of any inconsistency. Details of census dates, withdrawal rights, and HELP balance re-crediting are set out in the AIF Student Handbook.
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NSW Smart and Skilled Program (DET). SIS30321 Certificate III in Fitness, SIS40221 Certificate IV in Fitness, and HLT52021 Diploma of Remedial Massage may be eligible for subsidised training under the NSW Smart and Skilled program. If you are enrolled as a Smart and Skilled funded student, the NSW Smart and Skilled Fee Administration Policy applies. Details of the withdrawal without penalty cut-off date and fee refund arrangements are set out in the AIF Student Handbook.
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WA Jobs and Skills Program (DTWD). HLT52021 Diploma of Remedial Massage may be eligible for subsidised training under the Jobs and Skills WA program. If you are enrolled as a Jobs and Skills WA funded student, the DTWD VET Fees and Charges Policy applies. Details of census/withdrawal dates and fee refund arrangements are set out in the AIF Student Handbook.
Eligibility for government funding is determined by the relevant government authority and is subject to change. AIF does not guarantee the availability or continuation of any funding program.
10.8 Complaints and Appeals
If you have a complaint about your Accredited Course or AIF’s services, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available in the AIF Student Handbook and on the AIF website. AIF is committed to resolving complaints fairly, efficiently, and within the timeframes set out in that policy. If you are not satisfied with the outcome, you may escalate your complaint to the National Training Complaints Hotline on 13 38 73 or to the Australian Skills Quality Authority (ASQA). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
10.9 RTOs Owned and Operated by CHG
Certain qualifications marketed or sold by AIF may be delivered by another RTO within the Clean Health Group. In particular, the 11046NAT Certificate IV in Nutrition is delivered by Vast Fitness Academy (RTO ID: 41564). Where a qualification is delivered by a different RTO, your Enrolment Agreement will be with the delivering RTO, and the delivering RTO’s Student Handbook and Terms and Conditions will apply to your enrolment. AIF will inform you of the delivering RTO before you execute your Enrolment Agreement.
11. Schedule B: Accredited Courses Delivered by VFA
This Schedule applies to you if you enrol in an Accredited Course delivered by Vast Fitness Academy (VFA), RTO ID: 41564. This includes courses purchased through any Clean Health Group website.
11.1 Contracting Entity
When you enrol in an Accredited Course delivered by VFA, your Enrolment Agreement is with Vast Fitness Academy. VFA is the Registered Training Organisation responsible for the delivery, assessment, and issuance of your qualification. These Website Terms and Conditions apply in addition to your Enrolment Agreement and the VFA Student Handbook, subject to the document priority set out in Section 1.4.
11.2 Courses Delivered by VFA
VFA delivers the following nationally recognised qualifications:
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SIS30321 Certificate III in Fitness
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SIS40221 Certificate IV in Fitness
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11046NAT Certificate IV in Nutrition
VFA also offers the following Packaged Programs:
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Complete Personal Trainer (CPT): SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness
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Fast Track Personal Trainer: Prerequisite units from SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness
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Ultimate Fast Track Personal Trainer: Prerequisite units from SIS30321 Certificate III in Fitness + SIS40221 Certificate IV in Fitness + 11046NAT Certificate IV in Nutrition
The specific courses available and their scope of delivery may change from time to time. The courses currently delivered by VFA are listed on vastfitnessacademy.edu.au.
11.3 Cooling Off Period
You have a Cooling Off Period of 10 Business Days from the date you sign your Enrolment Agreement. During the Cooling Off Period, you may cancel your enrolment by providing written notice to VFA at [email protected]. If you cancel during the Cooling Off Period, you will receive a full refund of all fees paid, less a non-refundable administration fee of $300.
11.4 Withdrawal After the Cooling Off Period
If you withdraw from your Accredited Course after the Cooling Off Period has expired, you will be liable for the full course fee. No refund will be provided for withdrawal after the Cooling Off Period, except where required by the ACL, where required by the terms of a government funding program (see Section 11.7), or in circumstances of genuine hardship as determined by VFA at its discretion.
11.5 Packaged Programs
Where you enrol in a Packaged Program (such as the Complete Personal Trainer, Fast Track Personal Trainer, or Ultimate Fast Track Personal Trainer), the following applies:
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The Packaged Program is a single enrolment with a single fee, regardless of the number of component qualifications or courses included in the program.
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Your financial liability for the full Packaged Program fee attaches at the point of enrolment, not at the commencement of each component qualification or course.
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The Cooling Off Period applies to the Packaged Program as a whole. You do not have a separate Cooling Off Period for each component qualification or course.
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If you complete one component qualification but withdraw from the Packaged Program before completing all components, no partial refund will be provided. You may be eligible for a credit or re-enrolment pathway at VFA’s discretion.
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Each component qualification within a Packaged Program has its own enrolment period and completion requirements, as set out in the VFA Student Handbook.
11.6 Fee Protection
In accordance with the Standards for Registered Training Organisations, VFA will not require a Student to pay more than $1,500 in prepaid fees before the Student commences the course, and will not require any subsequent prepaid fee payment of more than $1,500 unless the Student has been provided with the training and assessment services for the previous payment period.
11.7 Government Funding Programs
Certain VFA courses may be eligible for government-subsidised training under the following programs. Where you are enrolled as a funded student, additional terms and conditions specific to the relevant funding program apply as set out in the VFA Student Handbook and the applicable government policy:
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QLD Skills Assure Supplier Program (DTET). SIS30321 Certificate III in Fitness may be eligible for subsidised training under the Queensland Skills Assure Supplier program. If you are enrolled as a Skills Assure funded student, you will be required to pay a co-contribution fee in accordance with the current DTET funding policy. Details of co-contribution fees, exemptions, and refund arrangements are set out in the VFA Student Handbook.
Eligibility for government funding is determined by the relevant government authority and is subject to change. VFA does not guarantee the availability or continuation of any funding program.
11.8 Complaints and Appeals
If you have a complaint about your Accredited Course or VFA’s services, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available in the VFA Student Handbook and on the VFA website. VFA is committed to resolving complaints fairly, efficiently, and within the timeframes set out in that policy. If you are not satisfied with the outcome, you may escalate your complaint to the National Training Complaints Hotline on 13 38 73 or to the Australian Skills Quality Authority (ASQA). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
11.9 Third-Party Marketing Arrangements
Certain qualifications delivered by VFA may be marketed or sold by AIF or Clean Health. In particular, the 11046NAT Certificate IV in Nutrition may be marketed by AIF. Regardless of the marketing or sales channel, your Enrolment Agreement is with VFA and VFA’s Student Handbook and Terms and Conditions apply to your enrolment.
12. Schedule C: Non-Accredited Products
This Schedule applies to you if you purchase a Non-Accredited Product from any Clean Health Group brand (Clean Health, AIF, or VFA). Non-Accredited Products include digital courses, online programs, live events, coaching programs, certifications, and other products or services that do not lead to a nationally recognised qualification.
12.1 Contracting Entity
When you purchase a Non-Accredited Product, your contract is with Clean Health Holdings Pty Ltd, regardless of which brand website you purchase through. Your Purchase Confirmation and these Terms together form your agreement with us.
12.2 Digital Products with Immediate Access
Many of our Non-Accredited Products are digital products that provide you with immediate access to content upon payment. By completing your purchase of a digital product, you:
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Acknowledge that the digital product will be made available to you immediately upon payment.
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Consent to the immediate supply of the digital product.
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Acknowledge that, by consenting to immediate supply, you lose your right to cancel the purchase on a change-of-mind basis once access to the digital product has been provided.
This acknowledgment and consent will be presented to you at the point of purchase, and you will be required to confirm your acceptance before completing payment.
12.3 Refund Policy for Non-Accredited Products
Change of mind. Where you have consented to immediate supply of a digital product in accordance with Section 12.2, no refund will be provided for a change of mind. Where a Non-Accredited Product does not involve immediate digital access (for example, a live event scheduled for a future date), you may request a cancellation by contacting us in writing at [email protected] within 10 Business Days of purchase. If your cancellation request is received before access to any content or services has been provided, you will receive a full refund less a $100 administration fee.
Statutory remedies. Nothing in these Terms excludes or limits your rights under the ACL. If a Non-Accredited Product does not match its description, is not fit for its intended purpose, or was sold to you on the basis of misleading representations, you are entitled to a remedy under the ACL, which may include a refund, replacement, or repair. These statutory rights apply regardless of any other provision in these Terms.
Goodwill credits. At our discretion, we may offer you a credit towards a future purchase if you are dissatisfied with a Non-Accredited Product but are not entitled to a refund under the ACL or this Section 12.3. Any goodwill credit is offered as a customer service measure and does not create a contractual entitlement to credits in future transactions.
12.4 Live Events and Services
For Non-Accredited Products that involve live events, workshops, or in-person services:
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If we cancel or materially change the event (including a change of date, venue, or key presenter that materially affects the value of the event to you), you are entitled to a full refund of the event fee.
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If you are unable to attend a live event due to circumstances beyond your control, you may request a transfer to a future event (subject to availability) or a credit towards a future purchase. No refund will be provided for non-attendance unless required by the ACL.
12.5 Payment Plans
Where a Non-Accredited Product is purchased on a payment plan administered through Stripe or PayPal, you remain liable for the full purchase price regardless of whether you continue to access or use the product. Failure to make payments in accordance with the payment plan may result in the suspension of your access to the product and referral of the outstanding balance to a debt recovery agent.
12.6 Complaints
If you have a complaint about a Non-Accredited Product, you may lodge a complaint in accordance with the Clean Health Group Complaints and Appeals Policy, which is available on the Clean Health website. If you are not satisfied with the outcome, you may contact your state or territory Fair Trading office or the Australian Competition and Consumer Commission (ACCC). Where a complaint cannot be resolved through the Clean Health Group Complaints and Appeals Policy, the dispute resolution process set out in clause 9.8 of these Terms applies.
12.7 Clean Health as Reseller of Accredited Qualifications
Where Clean Health acts as a reseller or marketing agent for an Accredited Course delivered by AIF or VFA, the following applies:
(a) Your Enrolment Agreement for the Accredited Course will be with the relevant RTO (AIF or VFA), not with Clean Health Holdings Pty Ltd. Clean Health’s role is limited to marketing, sales facilitation, and initial payment processing on behalf of the relevant RTO.
(b) The terms governing your enrolment, including your rights in relation to refunds, cooling-off, complaints, and assessment, are set out in Schedule A (for AIF courses) or Schedule B (for VFA courses), as applicable, and in the relevant Student Handbook.
(c) You will be informed of the identity of the delivering RTO and provided with the relevant Enrolment Agreement before you are required to execute any enrolment documentation.
(d) Schedule C (Non-Accredited Products) does not apply to Accredited Courses sold through Clean Health as reseller. This clause 12.7 is included in Schedule C for ease of reference only.
End of Terms
Clean Health Holdings Pty Ltd ABN: 14 366 121 233 Level 2, 14 Edgewater Ct, Robina QLD 4226
Last Updated December 2025
These Terms and Conditions (Terms) govern your use of our Websites and online services (collectively, the Website) operated by Clean Health Holdings Pty Ltd (ACN 610 779 523), and any related entity within the Clean Health Group.
These Terms also apply when accessing any associated websites operated by or on behalf of Clean Health, including:
- www.cleanhealthgroup.com
- www.cleanhealth.edu.au
- www.online.cleanhealth.edu.au
- www.chfiglobaleducation.com
- www.online.chfiglobaleducation.com
- www.cleanhealth.com.au
- www.inutritionpro.com
- www.biolayne.com
- www.strengthsystem.com
- www.dainemcdonald.com
- www.hattieboydle.com.au
- www.vastfitnessacademy.edu.au
- http://network.fitness.edu.au/
- http://enquire.fitnes.edu.au/
- http://fitness.edu.au/
- https://mitchlittle.academy/
- https://www.bootybyjacks.com/
Definitions
“Registered Training Organisation” or “RTO” means a training organisation registered on the National Register (training.gov.au) authorised to deliver nationally recognised training in Australia.
“Australian Institute of Fitness” or “AIF” means Australian Institute of Fitness Pty Ltd, RTO ID 121508.
“Vast Training Academy” or “Vast” means Vast Training Academy Pty Ltd, RTO ID 41564.
“Accredited Course” means a nationally recognised qualification or unit of competency delivered in Australia by AIF or Vast under their respective RTO registrations, including the qualifications set out in clause [Accredited Courses offered], as updated from time to time.
“Non Accredited Course” means any course, program, workshop or other learning product offered by Clean Health Group that is not a nationally recognised qualification or unit of competency and does not form part of the scope of registration of AIF or Vast.
“Clean Health Group” means Clean Health Group Pty Ltd and its related bodies corporate that provide marketing, enrolment, administration and website services in respect of Accredited Courses and Non-Accredited Courses.
When accessing or using the Website, you enter into a binding agreement with Clean Health Holdings Pty Ltd, its subsidiaries, successors, assigns, and related bodies corporate (Clean Health Group).
For that reason, these Terms are important, and you should ensure that you read them carefully and contact us with any questions before you use the Website and purchase any digital products from us. You can contact us via our Website for further information should you require it.
By using the Website, you acknowledge and agree that you have had sufficient chance to read and understand these Terms, and you agree to be bound by them. If you do not agree to the Terms, you must not use the Website.
These Terms of Use may be modified on an ongoing basis, and you should regularly review them, acknowledging that your continued use of the Website constitutes your Agreement to any modified Terms.
1. LICENCE TO USE WEBSITE
1.1 We grant you a non-exclusive, revocable, worldwide, non-transferable licence to access and use the Website in accordance with these Terms.
1.2 You may access and use the Website for your personal, non-commercial use, including any incidental copying that occurs as part of that use.
1.3 You must not add, upload, post, or transmit any content to the Website that:
- you do not have the necessary rights, licences, or permissions to use;
- would cause you or us to breach any law, regulation, code of conduct, or third-party rights;
- is, or could reasonably be considered to be, unlawful, obscene, defamatory, offensive, abusive, threatening, discriminatory, pornographic, invasive of privacy, harassing, misleading, or otherwise inappropriate;
- infringes any intellectual property or other proprietary rights of any person; or
- could bring Clean Health, any Clean Health Group entity, or the Website into disrepute.
1.4 The Website may contain links to other websites or content created by third parties. These links are provided for your convenience only. We do not endorse, approve, or make any representations regarding third-party websites or their content, and we are not responsible for any content, products, or services provided on third-party websites.
1.5 You acknowledge and agree that:
- we retain full editorial and operational control over the Website and may update, amend, suspend, or withdraw the Website at any time at our discretion;
- the Website may be unavailable from time to time, including for maintenance, system updates, outages, or events outside our control; and
- the content on the Website is provided for general information purposes only and may be changed or removed at any time without notice.
2. INTELLECTUAL PROPERTY RIGHTS
2.1 Nothing in these Terms transfers any intellectual property rights to you. All intellectual property rights in the Website and in any products, services, programs, or digital materials supplied by Clean Health remain owned by Clean Health IP Holdings Pty Ltd or are licensed to the Clean Health Group.
2.2 As between you and us, we (or our licensors) own all intellectual property rights in:
- the Website and its underlying software, systems, databases and code;
- all course materials, programs, assessments, digital products, downloadable content, and proprietary methodologies;
- all videos, audio files, graphics, photographs, animations, artwork, documents, and text;
- all trademarks, logos, service marks, trade names and branding (whether registered or unregistered); and
- the design, layout, user interface, “look and feel,” and overall presentation of the Website (together, Clean Health IP).
2.3 You must not copy, reproduce, republish, upload, post, transmit, distribute, publicly display, commercially exploit, or otherwise use any part of the Clean Health IP without our prior written permission. Any unauthorised use may result in civil and/or criminal liability under Australian and international law.
2.4 If you upload, post or submit any content to the Website (“User Content”), you grant the Clean Health Group a perpetual, irrevocable, worldwide, royalty-free, transferable, and sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and communicate that content in any form and for any purpose related to our business.
2.5 You consent to any act or omission by us that would otherwise infringe your moral rights in the User Content. You must ensure that any third party who has moral rights in the User Content also consents to such acts or omissions.
2.6 The licence you grant under clause 2.4 survives termination of these Terms.
2.7 You represent and warrant that:
- you own or have obtained all necessary rights to provide the User Content;
- the User Content does not infringe the rights of any third party; and
- your provision of the User Content complies with all applicable laws.
2.8 Any unauthorised use of the Website or any Clean Health IP may give rise to claims for damages, injunctive relief, and/or constitute a criminal offence under Australian or international law.
3. WARRANTIES
3.1 You represent and warrant that you have the legal capacity and authority to enter into and comply with these Terms.
3.2 To the maximum extent permitted by law, the Website, all digital products, and all information and services provided by Clean Health are made available on an “as is” and “as available” basis. We do not make any representations or warranties of any kind, express or implied.
3.3 Without limiting clause 3.2, we do not warrant or guarantee that:
- access to the Website will be uninterrupted, secure or error-free;
- the Website, servers or content are free from viruses, malware, harmful code, or other security threats;
- the Website or any content will always be accurate, complete, reliable, current, or suitable for your particular purposes;
- any defects or errors will be corrected; or
- any third-party links, integrations, platforms, or systems accessible through the Website are free from faults or interference.
3.4 You acknowledge that:
- the Website and its content are provided for general information purposes only;
- you use the Website and rely on any information at your own risk; and
- we are not responsible for the acts, errors, omissions, or content of any third parties, including service providers, partners, affiliates, or linked websites.
3.5 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (ACL) that cannot be lawfully excluded.
4. LIABILITY
4.1 To the maximum extent permitted by law, the Clean Health Group excludes all liability for any loss, damage, costs or expenses (including indirect, incidental, special, exemplary, or consequential loss, loss of data, loss of revenue, loss of business opportunities, or business interruption) arising from or in connection with your use of the Website, our digital products, services, or any linked third-party platforms.
4.2 We do not make any representations, warranties or guarantees regarding:
- the accuracy, completeness, reliability, suitability or timeliness of any content on the Website;
- the safety, legality or quality of any information, products or services provided through the Website;
- uninterrupted, secure or error-free access to the Website; or
- the content, conduct, acts or omissions of any third-party website, service provider, or integration accessible via the Website.
4.3 You acknowledge that Website content may include errors, inaccuracies, or outdated information. To the extent permitted by law, we expressly exclude liability for any such issues.
4.4 Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under the Australian Consumer Law (ACL). Where liability cannot be excluded, and to the extent permitted by law, our liability is limited to one of the following (at our election):
- in the case of products, live events, or online services—
- resupplying the products, live events or services; or
- paying the cost of having the products, live events or services resupplied; and
- in the case of digital content—
- resupplying the digital content; or
- paying the cost of resupplying the digital content.
4.5 You accept all risks and responsibility for your use of the Website, our digital products, and any information or materials accessed through the Website. You are responsible for determining whether any products, services, programs, or information meet your specific requirements.
4.6 To the extent permitted by law, the Clean Health Group is not liable for any acts, omissions, errors, or failures by third-party service providers, payment processors, hosting providers, LMS platforms, CRM systems, or any other third-party technologies integrated with or accessed through the Website.
6. INDEMNITY
6.1 You agree to indemnify, defend, and hold harmless Clean Health Holdings Pty Ltd, its directors, officers, employees, contractors, agents, subsidiaries, successors, and assigns (Clean Health Group) from and against any claims, demands, actions, liabilities, losses, damages, costs or expenses (including reasonable legal costs) arising out of or relating to:
- your use or misuse of the Website, our digital products, or services;
- your breach of these Terms;
- any content, data, or materials you upload, post, or transmit through the Website;
- your violation of any applicable law, regulation, or third-party rights;
- any reliance you place on Website content, digital products, or third-party integrations; and
- any act or omission by you that results in harm or liability to the Clean Health Group.
6.2 This indemnity is continuing and survives the termination of these Terms and your use of the Website.
7. GENERAL
7.1 Assignment and Transfer
We may assign, novate, transfer, sub-contract or otherwise deal with any of our rights or obligations under these Terms at any time and without requiring further consent from you, provided that such assignment or transfer does not materially reduce your rights under these Terms.
7.2
You must not assign, transfer, novate, or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.
7.3 Corporate Continuity
Any reference to “Clean Health” or “Clean Health Group” in these Terms includes any successor entity, related body corporate, acquirer, or any entity to which our rights or obligations are transferred.
Your agreement with us will continue uninterrupted despite any restructure, change of control, corporate merger, asset sale, or internal reorganisation within the Clean Health Group.
7.4 Severability
If any provision of these Terms is invalid, unlawful, void, or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue in full force and effect.
7.5 Further Assurances
Each party must, at its own expense, do all things reasonably necessary to give full effect to these Terms and any transactions or matters contemplated by them.
7.6 Governing Law
These Terms are governed by the laws of the State of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland.
8. PAYMENT TERMS
8.1 Fees and Payment Obligations
You agree to pay the fees applicable to the product, live event, service, or subscription you purchase through the Website, whether paid upfront or via an approved payment plan.
8.2 Subscription Fees
Subscription Fees for the initial subscription term are payable on the date of purchase (Effective Date).
Subscription Fees for all subsequent billing periods will be automatically charged to your nominated payment method on the first day of each new billing period, unless cancelled in accordance with clause 8.10.
8.3 Taxes
All fees include applicable taxes unless stated otherwise.
8.4 Payment Method
You must provide a valid credit card or other approved payment method and authorise Clean Health Holdings Pty Ltd to automatically process payments as they fall due.
8.5 Automatic Billing Authorisation
By purchasing a subscription or payment plan, you authorise us to automatically charge your nominated payment method for all recurring fees for the duration of the subscription or payment plan.
8.6 Failed Payments
If a payment attempt fails, we will attempt to process the payment on up to three (3) further occasions within seven (7) days. If payment remains outstanding after this period:
- access to the relevant product, live event, or service may be suspended; and
- you must manually resolve the outstanding amount to regain access.
8.7 Non-Payment and Debt Recovery
If your account remains unpaid for more than thirty (30) days, we may terminate your access and refer the outstanding amount to a debt collection agency or relevant service. You agree to be responsible for all reasonable recovery costs.
8.8 Requirement for Live Events
All fees for live events must be paid in full prior to the event. Failure to pay in full will result in access being refused.
8.9 Additional Payment Terms
Any additional payment terms must be expressly agreed in writing via invoice, billing agreement or other written document.
8.10 Cancellation of Subscriptions (SaaS)
Ongoing SaaS subscriptions may be cancelled by providing a minimum of one (1) month’s written notice following the trial period. Cancellation does not entitle you to a refund of any amounts already paid.
8.11 Termination
Upon termination of your subscription or access for any reason, all rights granted to you immediately cease, and you must stop using and accessing the relevant products, services, or live events.
9. REFUND POLICY
9.1 General
Product, live event and service fees may vary depending on your location and applicable exchange rates. For fee information, please refer to the individual product or event page or contact our support team.
9.2 Outstanding Fees
We may withhold certificates, results, access to products, services or events where fees remain unpaid.
9.3 Refunds – General Rule
To the maximum extent permitted by the Australian Consumer Law (ACL), all purchases of digital products, live events, and services are non-refundable.
9.4 Credits
Notwithstanding clause 9.3, we may offer credits (not refunds) in the following circumstances:
- If Clean Health cancels a product, live event, or service, you will receive a full credit to be used toward another Clean Health product or service within twelve (12) months.
- If you cancel within seven (7) days of purchase and provide written notice within five (5) days of purchase, we may issue a credit for use on another product or service within twelve (12) months.
9.5 Cancellations Outside the 7-Day Window
Cancellations after seven (7) days from purchase will not result in a refund or credit.
9.6 Course Enrolment Administration Fee
All course fees include a non-refundable administration fee of AUD $300. This fee is not refundable under any circumstances.
9.7 Changes to Events or Services
We may change details of a product, live event, or service, including dates, venues, presenters, or delivery formats, due to unforeseen circumstances. Such changes do not entitle you to a refund under any circumstances.
9.8 Acknowledgement of Terms
By confirming that you have read and understood these Terms prior to purchase, you acknowledge and accept the refund and credit rules set out in this section, subject always to your rights under the ACL.
